Last Updated: 26th March 2025

1. Introduction 

Welcome to Bestiarum Games! These Terms and Conditions govern your use of our website, as well as the purchase of our products, both digital and physical. These Terms and Conditions apply to all visitors, users, and customers of Bestiarum Games, including those purchasing from third-party platforms.

By accessing our website, making a purchase, or subscribing to our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must refrain from using our services.

By placing an order, subscribing, or creating an account, you acknowledge that this forms a legally binding contract between you and Bestiarum Games.

We reserve the right to modify these Terms at any time. Continued use of our website or services after any changes have been posted constitutes acceptance of those changes. If you do not agree, please refrain from using our services.

2. Definitions

• ""Bestiarum Games" refers to Bestiarum Studio LLC, including its website, products, and services, whether sold directly or through third-party platforms.
  
  

• "Digital Products" refer to our downloadable content, including STL and PDF files, which are licensed for personal use and sold through our official webstore or third-party platforms such as MyMiniFactory. Usage is subject to our licensing terms.
  
  

• "Digital Subscription" refers to the recurring subscription service available through our official webstore, MyMiniFactory, and Patreon, granting access to STL files and any additional digital rewards specified by Bestiarum Games.
  
  

• "Physical Products" refer to printed miniatures and related merchandise sold through our Shopify store. Fulfillment, shipping, and manufacturing are handled by third-party partners such as Dungeon Artifacts.
  
  

• "Third-Party Providers" refer to external platforms and services involved in the sale, distribution, fulfillment, and payment processing of our products, including MyMiniFactory, OnlyGames, Patreon, Cults3D, and manufacturing partners such as Dungeon Artifacts.

3. Purchases & Payment

• Third-Party Purchases: Products purchased through external platforms (e.g., MyMiniFactory, Patreon) are subject to their respective terms and conditions, including transactions and payment processing.
  
  

• Bestiarum Games may, at its discretion, process refunds on platforms where we have direct control (such as MyMiniFactory and Patreon). Such requests should be made using the platform’s own messaging system.
  
  

• However, Bestiarum Games is not responsible for disputes, chargebacks, failed transactions, or payment processing errors on third-party platforms. Customers should refer to the respective platform’s policies for resolution.
  
  

• Digital Subscriptions:
  
  

• Subscription payments are billed monthly, with the first charge occurring at the time of joining.
  
  

• Subsequent payments are automatically processed on the 1st of each month, regardless of the original signup date.
  
  

• If a subscriber joins late in a billing cycle (e.g., after the 25th), they will still be charged again on the 1st of the following month, as payments apply to the calendar month.
  
  

• Physical Product Sales & Fulfillment:
  
  

• Physical products are sold via our Shopify store, with manufacturing and fulfillment handled by our manufacturing partners on behalf of Bestiarum Games.
  
  

• Bestiarum Games remains responsible for customer service and order issues, including lost, delayed, or damaged shipments. Customers should contact us directly for any inquiries, and we will coordinate with our fulfillment partner to resolve the matter.
  
  

• Please visit https://bestiarumgames.com/pages/contact and provide your order number and any relevant details to aid in the resolution of your issue.
  
  

• Taxes & Additional Fees:
  
  

• Prices are listed in the applicable currency and may be subject to additional taxes, duties, or import fees.
  
  

• Some taxes (such as VAT/GST) may be applied at checkout, but additional import duties or customs charges may still apply upon delivery.
  
  

• Buyers are responsible for any such additional costs imposed by their local authorities. Bestiarum Games does not accept liability for these fees.

4. Digital Products & Subscriptions

Digital Products:

• Digital Products are provided as downloadable files and are non-refundable once purchased, except where required by consumer protection laws or platform-specific policies (e.g., MyMiniFactory, Patreon).
  
  

• By purchasing a Digital Product, you receive a personal, non-transferable, and non-exclusive license to use the files for personal use only.
  
  

• Commercial use, redistribution, modification for resale, or sharing of Digital Products is strictly prohibited. Any such unauthorized use may result in legal action.
  
  

• Bestiarum Games is not responsible for third-party platform failures, download issues, or disruptions in access. Customers should refer to the respective platform’s policies for assistance.
  
  

Printability & User Responsibility:

• Our Digital Products are provided as print-ready STLs, including presupported and processed files.
  
  

• While all models are test printed by Bestiarum Games, successful printing depends on the user’s printer settings, resin type, slicing software, ambient conditions, and calibration.
  
  

• We do not guarantee print success on individual machines and cannot offer refunds if a customer is unable to print a model successfully.
  
  

• Basic 3D printing knowledge is required to use these files, including familiarity with resin or FDM printing, slicing software, and machine calibration.
  
  

• The user assumes all responsibility for safe printing practices. Bestiarum Games is not liable for any damage to hardware, failed prints, or safety hazards (e.g., resin exposure, fire risks, equipment malfunctions) resulting from the use of our Digital Products.
  
  

Digital Subscriptions:

• A Digital Subscription grants access only to the content released during the active subscription period. Past content may not be available unless otherwise specified.
  
  

• Subscription rewards are determined solely by Bestiarum Games. Subscribers cannot choose specific rewards or request alternative content.
  
  

• Bestiarum Games reserves the right to modify, replace, or discontinue specific Digital Products or subscription content at its sole discretion.
  
  

Subscription Cancellation & Access:

• Subscribers may cancel their subscription at any time through the relevant platform (e.g., MyMiniFactory, Patreon).
  
  

• Cancellations take effect at the end of the current billing cycle. There are no partial-month refunds once a payment has been processed.
  
  

• Subscribers retain access to their perks (e.g., discounts, subscriber benefits) until the end of the month in which they cancel.
  
  

• Previously downloaded Digital Products remain accessible via the subscriber’s account, but access to future subscription content ends when the subscription is canceled.

5. Physical Products, Shipping & Returns

Order Fulfillment & Shipping:

• Orders for Physical Products are manufactured, fulfilled, and supported by Dungeon Artifacts on behalf of Bestiarum Games.
  
  

• While Dungeon Artifacts manages production and logistics, Bestiarum Games remains responsible for customer support and issue resolution.
  
  

• Processing times, shipping policies, and product availability may vary based on demand, production schedules, and external shipping factors.
  
  

Shipping Delays, Lost Packages & Customs Fees:

• Bestiarum Games is not responsible for delays caused by carriers, customs processing, or other external factors.
  
  

• Customers are responsible for any applicable customs duties, import taxes, or additional fees charged upon delivery.
  
  

• If a package is lost or significantly delayed, customers should contact Bestiarum Games at contact@bestiarumgames.com, and we will work with our fulfillment partner to investigate and resolve the issue.
  
  

Returns & Refunds:

• Customers may request a return or refund for defective or incorrect items within 30 days of receipt. Requests must be submitted to contact@bestiarumgames.com with order details and photos of the issue.
  
  

• Returns must be in their original condition, unused, and in original packaging where applicable.
  
  

• Shipping costs for returns may be the responsibility of the customer, unless the return is due to a confirmed defect or fulfillment error.
  
  

• Approved refunds will be processed once the returned item is received and inspected. Refunds may take up to 30 days to appear in the original payment method.

6. Intellectual Property

• All designs, models, artwork, branding, and other content created by Bestiarum Games remain our exclusive intellectual property.
  
  

• Purchasing or downloading our Digital or Physical Products does not grant ownership of the intellectual property—only a limited, non-transferable license to use them for personal purposes, where applicable.
  
  

• Unauthorized reproduction, distribution, modification, or commercial use of our content, including but not limited to STL files, printed miniatures, and promotional materials, is strictly prohibited.
  
  

• Users may not claim ownership, resell, sublicense, or distribute our content without express written permission from Bestiarum Games.

7. Limitation of Liability

• Bestiarum Games is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or misuse of our products, website, or third-party platforms.
  
  

• We make no warranties regarding the availability, performance, or uninterrupted functionality of our products, services, or third-party platforms.
  
  

• Bestiarum Games is not responsible for technical issues, compatibility problems, or hardware/software failures that may arise from the use of our Digital or Physical Products.
  
  

• By purchasing or using our products, you acknowledge that you assume all associated risks, including but not limited to printing failures, material defects, or improper handling.

8. Changes to Terms & Conditions

Bestiarum Games reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

9. Company Registration

Bestiarum Games is operated by Bestiarum Studio LLC.
Registered Office: 1914 J N PEASE PL, Charlotte, North Carolina, 28262, USA.

10. Contact Information

For any questions, support requests, or concerns, please contact us at:
Email: contact@bestiarumgames.com