All physical products are made to order. Production typically takes 2–4 weeks from the time of purchase.

• Orders are shipped via USPS (United States Postal Service)
• Optional DHL Express Worldwide shipping is available at checkout

• You’ll receive an order confirmation email immediately after purchase, including your Order Number
  
  
• Once your order is printed and ready to ship, you’ll receive a shipping confirmation email with a tracking number
  
  
• This tracking number allows you to monitor your shipment from dispatch to delivery

International customers may be responsible for customs duties or import taxes upon delivery, depending on local regulations. These fees are not included in your order total.

We understand the excitement that comes with ordering new miniatures, and we always aim to keep you informed.

If there is any unexpected delay in manufacturing or shipping, we will do our best to reach out proactively.

If it’s been some time and you’d like an update, feel free to contact us — just be sure to include your Order Number to help us respond quickly.

Email: contact@bestiarumgames.com

Please note: As all products are made to order, it may take up to 2–4 weeks before your order ships. We kindly ask for your patience during this production window.

We accept returns or offer replacements for any items that are defective, damaged, or incorrect, within 30 days of delivery.

To request assistance:

• Email us at contact@bestiarumgames.com
  
• Include your Order Number
  
• Provide clear photos of the issue
  

We’re committed to making things right.

Please note: We do not accept returns for non-defective items (e.g., change of mind), as each item is made to order. Please review your order carefully before checkout.

Have more questions? Check our FAQs for quick answers.

For full policy details, visit our Terms & Conditions.

Still need help? We’re happy to assist - just reach out to us directly via Email.

Contact: contact@bestiarumgames.com